Thank you for choosing Olivia Wilds. 💖 We value your satisfaction and aim to make sure you are delighted with your purchase.
Returns
We want you to love your purchase. If you're not satisfied, we accept returns of unworn items within 30 days of delivery.
Damaged or Defective Items
- If you receive an item that is defective or damaged upon arrival, please contact us within 48 hours of receiving the product. We will require photographic proof of the damage to initiate a replacement or to discuss other resolution options.
- Once approved, we will arrange for a replacement to be sent at no additional cost to you.
Return Process
- Contact Us: Start by contacting us with a detailed description of the issue, your order number, and any relevant photos (for damaged items).
- Approval: Our team will review your request and respond with further instructions on how to proceed.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our designated return address.
Contact Information
- For any further inquiries or help, please do not hesitate to contact us. We're here to help!